Privacy policy

Who is responsible

Tai Long Tech Group is responsible for the personal data collected through www.tailong.co. For any question about this policy or your data, write to info@tailong.co.

What data we collect and why

• Contact form: first name, last name, email, phone, company and message. We use them only to answer your message.
• Support form: first name, last name, email, phone, subject, description and the files you attach. We use them to open a ticket in our support system, send you its number and handle your request.
• Visit origin: your browser keeps, in its local storage (not a cookie), the date of your first visit and, from your latest visit that came from a campaign link or another website, the page where you arrived, the campaign data of the link (for example, utm_source) and the website that sent you. This information stays in your browser and only reaches us together with the contact form, if you send it. It helps us understand how people find us.

We do not sell your data or share it with third parties for their own purposes.

Where your data is kept

Each message is stored in the database of our own web server. A notification with its content is sent to our team's mailbox. Support requests are also registered in our support ticket system, which emails you the ticket number.

Protection against spam

Our forms use Cloudflare Turnstile to tell people from automated programs. Cloudflare processes technical data of your browser for this purpose only.

Cookies and measurement

This website works without measurement or advertising cookies. If we turn on a measurement tool (such as Google Analytics) or an advertising pixel (Meta or TikTok), a notice will ask for your permission first, and nothing is loaded until you accept. You can change your choice at any time from “Cookies” at the bottom of each page.

Your rights

You can ask us to access, correct or delete your personal data, or to stop using it, by writing to info@tailong.co.